Privacy Policy

Last updated: August 31, 2026

Nuvora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Nuvora is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, process, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies you or can reasonably be linked to you.

Depending on how you interact with the Services, we may collect or process the following categories of personal information, including information derived from this personal information, where permitted by applicable law:

• Contact details, including your name, billing address, shipping address, phone number, and email address.

• Payment and financial information, including payment method, transaction details, payment confirmation, and other information necessary to process your payment. Payment card information may be processed directly by our payment service providers.

• Account information, including your username, password, preferences, and settings, if you create an account.

• Transaction information, including products you view, add to your cart or wishlist, purchase, return, exchange, or cancel, as well as your transaction history.

• Communications with us, including information you provide when contacting customer support or otherwise communicating with us.

• Device information, including information about your device, browser, network connection, IP address, and other technical identifiers.

• Usage information, including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you, including when you create an account, place an order, visit or use the Services, communicate with us, or otherwise provide information to us.

• Automatically through the Services, including information collected from your device when you use our website, and through cookies and similar technologies.

• From our service providers, including when we engage them to provide technology, payment, shipping, analytics, customer support, or other services on our behalf.

• From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, process payments, fulfill orders, arrange shipping, process returns and exchanges, manage customer accounts, remember preferences, respond to customer inquiries, and improve your shopping experience.

• Marketing and Advertising. Where permitted by applicable law and where appropriate consent has been obtained, we may use your personal information to send promotional communications or show you advertisements relating to our products and services. You may opt out of promotional communications at any time.

• Security and Fraud Prevention. We may use your personal information to authenticate accounts, provide a secure shopping experience, detect and prevent fraud, investigate potentially illegal or unauthorized activity, and protect the security of our Services.

• Communicating with You. We use your personal information to provide customer support, respond to inquiries, communicate about your orders, and maintain our relationship with you.

• Legal Reasons. We may use your personal information to comply with applicable laws, respond to valid legal requests from courts, law-enforcement agencies, or government authorities, enforce our terms and policies, and protect our rights and the rights of our customers and others.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and in accordance with applicable law.

These circumstances may include:

• With Shopify, vendors, and service providers that perform services on our behalf, such as payment processing, data hosting, website technology, analytics, customer support, order fulfillment, and shipping.

• With business or marketing partners where necessary to provide marketing or advertising services, subject to applicable law and any required consent or choices.

• When you direct us, request us, or otherwise consent to the disclosure of certain information to a third party, such as when you request shipment of an order.

• With our affiliates or related business entities, where applicable.

• In connection with a business transaction, such as a merger, acquisition, sale of assets, or bankruptcy.

• When necessary to comply with applicable legal obligations, respond to lawful requests, enforce our terms or policies, or protect and defend the Services, our rights, our customers, or others.

Relationship with Shopify

The Services are hosted by Shopify, which provides the technology and infrastructure that enables us to operate our online store.

Information you submit through the Services may be transmitted to and processed by Shopify and third parties that provide services necessary to operate and improve the Services. Some of these service providers may be located outside India.

Shopify may also process information in accordance with its own privacy practices and policies.

For more information about how Shopify handles personal information, please review the Shopify Consumer Privacy Policy available through Shopify's official website.

Third-Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties.

If you follow a link to a website that is not operated or controlled by Nuvora, you should review that website's privacy policy, security practices, and terms and conditions.

Nuvora is not responsible for the privacy, security, content, or practices of third-party websites or services.

Information you voluntarily provide on public or semi-public third-party platforms, including social networking platforms, may be visible to other users of those platforms.

Our inclusion of a third-party link does not necessarily constitute an endorsement of that website, platform, service, or its operator.

Children's Data

Our Services are not intended to knowingly collect personal information from children where such collection is restricted by applicable law.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us in circumstances where collection was not permitted, please contact us using the details below so that we can take appropriate action.

Security and Retention of Your Information

We take reasonable technical and organizational measures designed to protect your personal information against unauthorized access, misuse, loss, alteration, disclosure, or destruction.

However, no security measure is perfect or completely impenetrable, and we cannot guarantee absolute security.

Information transmitted over the internet may not be completely secure while in transit. We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

We retain personal information for as long as reasonably necessary to provide the Services, fulfill transactions, maintain accounts, provide customer support, resolve disputes, prevent fraud, comply with legal and regulatory obligations, maintain appropriate business records, and enforce our agreements.

When personal information is no longer required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

Your Rights and Choices

Subject to applicable law, you may have rights relating to your personal information, including:

• Right to Access / Know. You may have the right to request information about the personal information we hold or process about you.

• Right to Correct. You may request correction of inaccurate or incomplete personal information.

• Right to Delete. You may request deletion of personal information where deletion is permitted or required by applicable law.

• Right to Withdraw Consent. Where processing is based on your consent, you may withdraw that consent, subject to applicable law.

• Managing Communication Preferences. You may opt out of promotional emails by using the unsubscribe option provided in our communications. You may still receive non-promotional communications, such as order confirmations, shipping updates, account information, and other necessary service messages.

These rights may be subject to conditions and limitations under applicable law.

To exercise an applicable right, please contact us using the contact details below. We may need to verify your identity before processing your request.

We will respond to valid requests within the time required by applicable law.

Complaints

If you have a complaint or concern about how we collect, use, or process your personal information, please contact us using the details provided below.

We will review and address privacy-related complaints in accordance with applicable law.

International Transfers

Some of our service providers, including Shopify and other technology, payment, shipping, analytics, or support providers, may process or store personal information outside India.

Where personal information is transferred outside India, we will take reasonable steps to comply with applicable Indian law and any requirements relating to such transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, Services, technology, privacy practices, or applicable legal and regulatory requirements.

When we make changes, we will update the Last updated date at the top of this Privacy Policy.

Where required by applicable law, we may provide additional notice or obtain consent.

We encourage you to review this Privacy Policy periodically.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you would like to exercise an applicable privacy right or raise a privacy-related complaint, please contact us:

Nuvora
Website: nuvoraonline.in
Phone: +91 9873652691
Email: namankaushik.2108@gmail.com
Address: Mayur vihar phase 2, pocket E delhi-110091, IN

We will make reasonable efforts to respond to your request or complaint within the time required by applicable law.