Terms of Service

Last updated: September 1, 2026

Welcome to Nuvora. These Terms of Service ("Terms") govern your access to and use of nuvoraonline.in, including our website, products, services, and related features (collectively, the "Services").

By accessing our website or placing an order with us, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our Services.

Nuvora reserves the right to update these Terms from time to time. The version posted on this page at the time of your purchase will generally apply to that transaction.

1. Account Terms

You may be able to create an account to make purchases or access certain features of our website.

You agree to:

• Provide accurate, complete, and current information when creating an account or placing an order.

• Keep your account and login information secure.

• Not share your account credentials with others.

• Notify us if you believe your account has been accessed without authorization.

• Take responsibility for activity carried out through your account.

You must provide information that is accurate and not misleading.

We reserve the right to suspend or terminate an account where we reasonably believe that the account is being used fraudulently, unlawfully, abusively, or in violation of these Terms.

You must be legally capable of entering into a contract under applicable Indian law to make purchases through our website.

2. Products and Product Descriptions

We make reasonable efforts to ensure that product descriptions, photographs, specifications, sizes, colors, prices, and other product information displayed on our website are accurate.

However, colors and appearance may vary depending on your device, screen settings, lighting, or other factors.

We do not guarantee that product images will exactly match the physical product in every respect.

We reserve the right to:

• Correct errors or inaccuracies in product information.

• Update product descriptions and specifications.

• Change or discontinue products without prior notice where permitted by law.

• Limit quantities available for purchase.

Nothing in these Terms excludes or limits any rights you may have under applicable consumer-protection law.

3. Pricing

All product prices displayed on our website are stated in Indian Rupees (INR) unless otherwise indicated.

Prices may change from time to time without prior notice.

Where applicable, taxes, shipping charges, delivery charges, or other fees will be displayed during the purchase process.

Although we make reasonable efforts to maintain accurate pricing, errors may occasionally occur.

If we discover a significant pricing error in an order, we may contact you before fulfilling the order to confirm whether you wish to proceed at the correct price or cancel the order and receive an applicable refund.

4. Payment

We accept payment methods made available through our website at the time of purchase.

By providing payment information, you represent that you are authorized to use the selected payment method.

Payment must be successfully authorized or received before an order is processed, unless we expressly offer another payment option.

Payments may be processed by third-party payment providers. Your use of such payment services may also be subject to their applicable terms and policies.

Nuvora does not normally store complete payment-card credentials such as CVV numbers or banking passwords on its own systems.

5. Order Placement and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation acknowledging that we received your order. An order confirmation does not necessarily mean that the order has been accepted or dispatched.

We reserve the right to accept, decline, cancel, or limit an order where reasonably necessary, including in circumstances involving:

• Product availability

• Pricing or listing errors

• Payment problems

• Suspected fraud or unauthorized activity

• Incorrect customer information

• Unusual or excessive ordering activity

• Violation of these Terms

If we cancel an order after payment has been received, we will process the applicable refund through the relevant payment method or payment provider, subject to applicable law.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website or communicated to you.

Delivery times are estimates and may vary due to factors outside our reasonable control, including:

• Courier or logistics delays

• Weather conditions

• Natural events

• Public holidays

• Transportation disruptions

• Incorrect or incomplete delivery information

• High order volumes

• Events beyond our reasonable control

You are responsible for providing accurate shipping information when placing an order.

Once an order has been dispatched, tracking information may be provided where available.

If an order is delayed, lost, damaged, or otherwise affected during delivery, please contact us promptly so that we can work with the relevant delivery partner to investigate and resolve the issue.

Nothing in this section limits any rights or remedies available to you under applicable Indian consumer-protection law.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are subject to our Refund and Return Policy, which forms part of these Terms.

Eligibility may depend on factors such as:

• The type of product purchased

• Whether the product has been used

• The condition of the product

• The time elapsed since delivery

• Whether the product is damaged, defective, incorrect, or incomplete

Where a return or refund is approved, we will process it in accordance with our Refund and Return Policy and applicable law.

Certain products may not be eligible for return or exchange where permitted by applicable law, particularly where health, hygiene, safety, personalization, or product-specific considerations apply.

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible with the relevant order details and supporting information.

For complete eligibility requirements and procedures, please refer to our Refund and Return Policy.

8. Prohibited Uses

You may use our Services only for lawful purposes.

You must not use our website or Services to:

• Violate any applicable law or regulation.

• Commit fraud or facilitate fraudulent activity.

• Attempt to gain unauthorized access to our website, systems, accounts, or data.

• Introduce viruses, malware, harmful code, or other malicious technology.

• Interfere with or disrupt the operation or security of our website.

• Scrape, copy, reproduce, or commercially exploit website content without authorization.

• Impersonate Nuvora, another customer, employee, or third party.

• Submit false, misleading, abusive, or fraudulent information.

• Use automated systems to place orders or access the website in a way that disrupts normal operations.

• Attempt to circumvent security measures or access restrictions.

• Use the Services for any purpose that violates these Terms or applicable law.

We reserve the right to restrict or terminate access to our Services where we reasonably believe prohibited activity has occurred.

9. Intellectual Property

All content available through the Services, including our logo, branding, text, graphics, photographs, product descriptions, designs, website layout, and other materials, is owned by or licensed to Nuvora unless otherwise stated.

You may not reproduce, distribute, modify, copy, publish, transmit, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

The Nuvora name, logo, and related branding may not be used in a manner that suggests an unauthorized association with our business.

10. User Reviews and Feedback

If you submit a product review, comment, photograph, testimonial, suggestion, or other feedback to us, you agree that you will not submit content that is unlawful, fraudulent, abusive, defamatory, threatening, misleading, or infringing of another person's rights.

You should only submit content that you have the right to provide.

By submitting feedback or reviews, you grant Nuvora a non-exclusive, royalty-free right to use, reproduce, display, and publish that content for legitimate business, marketing, or promotional purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

11. Third-Party Services and Links

Our website may use or provide access to third-party services, applications, payment providers, shipping providers, or external websites.

Third-party services are generally governed by their own terms and policies.

Nuvora is not responsible for the availability, content, security, or practices of third-party services that we do not control.

12. Privacy

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, process, and protect personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

13. Disclaimer

To the maximum extent permitted by applicable law, our Services and website are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

We also do not guarantee that every product description, photograph, specification, or other website content will always be completely free from errors.

Nothing in these Terms excludes any warranty, condition, right, or remedy that cannot lawfully be excluded under applicable Indian law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Nuvora and its owners, employees, representatives, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of the Services.

This may include losses arising from:

• Website interruptions

• Third-party service failures

• Delivery delays outside our reasonable control

• Unauthorized access caused by circumstances beyond our reasonable control

• Loss of data or business opportunities

However, nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited under applicable law, including liability for rights and remedies that cannot legally be waived or restricted.

Where permitted by law, our liability relating to a particular purchase will generally be limited to the amount paid by you for the relevant product or service giving rise to the claim.

15. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Nuvora and its owners, employees, representatives, and service providers from claims, losses, liabilities, damages, and expenses arising from your unlawful use of the Services, violation of these Terms, or infringement of another person's rights.

This provision will not apply to the extent that the claim results from Nuvora's own unlawful conduct or liability that cannot legally be excluded.

16. Force Majeure

Nuvora will not be responsible for delays or failure to perform obligations where the delay or failure results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, government actions, public emergencies, transportation disruptions, strikes, technical failures, internet outages, or other events that could not reasonably have been prevented or controlled.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable laws.

When we make changes, we will update the Last updated date at the top of this page.

Your continued use of the Services after updated Terms are posted means that the updated Terms will apply to your future use of the Services.

18. Governing Law and Indian Jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer rights or other legal protections available to you, disputes arising from or relating to these Terms or your use of the Services will be subject to the jurisdiction of the competent courts in Delhi, India.

Nothing in these Terms is intended to deprive you of any rights or remedies available under applicable Indian consumer-protection laws.

If you have questions about these Terms, an order, a product, or our Services, please contact us:

Nuvora
Website: nuvoraonline.in
Email: namankaushik.2108@gmail.com
Phone: +91 9873652691
Address: Mayur Vihar Phase 2, Pocket E, Delhi 110091, India

We will make reasonable efforts to respond to customer inquiries and resolve issues promptly.