Refund policy

Return and Refund Policy

Last updated: September 1, 2026

At Nuvora, we want you to be happy with your purchase. If something isn't right, we're here to help make the return or refund process as simple and fair as possible.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided the product:

  • Is unused and in its original condition.

  • Is returned with its original packaging, tags, accessories, and other included items.

  • Has not been damaged, altered, washed, or used improperly.

  • Is accompanied by your order details or proof of purchase.

Products must be returned in a condition suitable for resale, unless the return is due to a defect, damage, or incorrect item received.

All return requests are subject to review and approval in accordance with this policy and applicable law.

2. Return Timeframe

Return requests must be submitted within 30 days of delivery.

To request a return, contact us with:

  • Your order number

  • The product you wish to return

  • The reason for the return

  • Photographs or videos, where relevant

Requests submitted after the applicable return period may not be accepted unless required by applicable law or where we have agreed otherwise.

3. How to Request a Return

To start a return, contact us at:

Email: namankaushik.2108@gmail.com
Phone: +91 9873652691

Please do not send products back without first contacting us and receiving return instructions.

Once your return request is approved, we will provide instructions regarding the return process and return address.

4. Refund Process

Once we receive your returned product, we will inspect it to determine whether it meets the applicable return conditions.

If the return is approved, your refund will be processed using the original payment method, where possible.

Refund processing generally takes 5–7 business days after the returned product has been received and approved.

The time it takes for the refunded amount to appear in your bank account, card, UPI account, or other payment method may vary depending on your payment provider or financial institution.

If your refund has been approved but you have not received it within a reasonable period, please contact us.

5. Shipping Charges and Return Costs

Damaged, defective, or incorrect products

If you receive a product that is:

  • Damaged during delivery

  • Defective

  • Incorrect or different from what you ordered

  • Missing essential components

please contact us as soon as possible.

If the issue is confirmed to be our responsibility, Nuvora will cover the reasonable return shipping cost and will provide an appropriate remedy, such as a replacement, exchange, or refund, subject to availability and applicable law.

Change-of-mind returns

If you simply change your mind about a product or no longer want it, return shipping costs may be your responsibility, where applicable.

Any applicable return shipping charges or deductions will be communicated to you before the return is completed.

6. Exchanges

We may offer an exchange for an eligible product where the requested replacement is available.

If the replacement product is unavailable, we may offer a refund or another appropriate solution.

For exchanges due to a damaged, defective, or incorrect product, Nuvora will cover reasonable return shipping costs where the issue is confirmed to be our responsibility.

For exchanges requested for reasons unrelated to a product defect or error, applicable return and shipping costs may be the customer's responsibility.

7. Damaged or Defective Products

We take care to ensure that products are properly checked and packaged before dispatch.

If your product arrives damaged or appears to be defective, please contact us promptly at:

Email: namankaushik.2108@gmail.com

Please provide your order number and clear photographs or videos showing the product and, where possible, its packaging.

This information helps us investigate the issue and work with our fulfillment or delivery partners where necessary.

If the product is confirmed to be damaged, defective, or incorrectly supplied, we will provide an appropriate resolution, which may include a replacement, exchange, repair where applicable, or refund.

8. Non-Returnable Items

Certain products may not be eligible for return or exchange where permitted by applicable law.

These may include:

  • Products specifically marked as non-returnable on the product page.

  • Personalized or customized products.

  • Products that cannot reasonably be returned for health, hygiene, or safety reasons once opened or used.

  • Products damaged due to misuse, negligence, improper handling, or normal wear and tear.

  • Products returned without their required original packaging or included accessories, where those items are necessary for the return.

  • Products that have been altered or modified after delivery.

If a product has specific return restrictions, those restrictions will be communicated on the relevant product page or before purchase where applicable.

Nothing in this section is intended to limit any mandatory rights or remedies available to consumers under applicable Indian law.

9. Products Damaged After Delivery

Nuvora is not responsible for damage caused after delivery through misuse, improper handling, unauthorized modifications, accidents, or failure to follow applicable product-care or usage instructions.

Such damage may make the product ineligible for a return, exchange, or refund.

10. Refunds for Cancellations

If you cancel an order before it has been processed or dispatched, where cancellation is permitted, we will process the applicable refund to the original payment method.

Once an order has been dispatched, cancellation may no longer be possible and the order may need to be handled through our return process.

Any refund will be subject to applicable law and the circumstances of the order.

11. Failed or Unaccepted Deliveries

If an order is returned to us because the customer provided an incorrect address, repeatedly failed to accept delivery, or otherwise caused the delivery to fail, we may contact the customer regarding the next steps.

Additional shipping charges may apply where permitted by applicable law.

12. Refunds Not Received

If you believe you are entitled to a refund but have not received it:

  1. Check your bank account or payment account.

  2. Check with your payment provider or bank.

  3. Allow the applicable processing period to pass.

  4. Contact us if the refund still has not appeared.

We will help investigate the status of the refund where necessary.

13. Changes to This Return and Refund Policy

We may update this Return and Refund Policy from time to time to reflect changes to our products, services, return procedures, or applicable requirements.

When we make changes, we will update the Last updated date at the top of this page.

The return and refund terms applicable to an order will generally be those in effect at the time of purchase, subject to applicable law.

14. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Nuvora
Website: nuvoraonline.in
Email: namankaushik.2108@gmail.com
Phone: +91 9873652691
Address: Mayur Vihar Phase 2, Pocket E, Delhi 110091, India

We are committed to handling return and refund requests fairly and providing reasonable assistance when something goes wrong with your order.