Shipping Policy

Last updated: September 1, 2026

At Nuvora, we want your shopping experience to be simple and reliable. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Methods

We currently offer shipping within India.

Orders are shipped through trusted third-party courier and logistics partners. The available shipping method may vary depending on your location, product availability, and delivery address.

The available shipping option and any applicable shipping charges will be displayed during checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to keep you informed.

3. Delivery Timeframes

After your order has been processed and dispatched, delivery generally takes approximately 3–7 business days, depending on your location and the courier service.

Delivery times are estimates and are not guaranteed.

Remote locations, difficult-to-reach areas, weather conditions, public holidays, courier delays, transportation disruptions, and other circumstances outside our reasonable control may result in additional delays.

4. Shipping Costs

Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.

From time to time, Nuvora may offer free shipping, promotional shipping rates, or other delivery offers. Any applicable offer will be communicated on our website or during checkout.

5. Tracking Information

Once your order has been dispatched, we may provide you with a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.

You can use the tracking information to follow the progress of your shipment.

Please allow some time for tracking information to become active after your order has been dispatched.

If you have not received tracking information within a reasonable period after dispatch, please contact us.

6. Delivery Address

Please make sure that your shipping address, phone number, and other delivery information are accurate and complete when placing your order.

Nuvora is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated information provided by the customer.

If you realize that you have entered an incorrect address, contact us as soon as possible. We will try to assist, but we cannot guarantee that the address can be changed once an order has been processed or dispatched.

7. Delivery Issues, Delays, or Lost Packages

Although we work with trusted logistics partners, delivery delays can occasionally occur.

If your order is delayed, lost, damaged, or marked as delivered but you have not received it, please contact us at:

Email: namankaushik.2108@gmail.com
Phone: +91 9873652691

Please provide your order number and relevant delivery details so that we can investigate the issue with the courier where necessary.

For packages marked as delivered but not received, we may ask you to check with family members, neighbors, building security, or others who may have accepted the package before we initiate a delivery investigation.

We will make reasonable efforts to assist with delivery problems, but resolution may depend on the courier's investigation and applicable circumstances.

8. Damaged Packages

If your package appears damaged when delivered, please contact us as soon as reasonably possible.

Where appropriate, we may request photographs or other information showing the condition of the package and product to help us investigate the issue.

If you receive a damaged, defective, or incorrect product, please refer to our Refund and Return Policy for information about replacement, return, or refund eligibility.

9. Failed Delivery Attempts

If the courier is unable to deliver your order because the recipient is unavailable, the address is incorrect, or delivery cannot otherwise be completed, the courier may make additional delivery attempts or return the package to us.

If an order is returned because of incorrect address information, refusal to accept delivery, or repeated failed delivery attempts, additional shipping charges may apply where permitted by applicable law.

10. International Shipping

At this time, Nuvora ships only within India.

We currently do not offer international shipping.

If we introduce international shipping in the future, this policy will be updated with information regarding eligible countries, shipping charges, estimated delivery times, customs duties, taxes, and other applicable requirements.

11. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping services, courier partners, delivery arrangements, or applicable requirements.

When we make changes, we will update the Last updated date at the top of this page.

We encourage you to review this policy before placing an order.

12. Contact Us

If you have any questions about shipping or delivery, please contact us:

Nuvora
Website: nuvoraonline.in
Email: namankaushik.2108@gmail.com
Phone: +91 9873652691
Address: Mayur Vihar Phase 2, Pocket E, Delhi 110091, IN